Terms and conditions

Commitment
Hypnotherapy, CBT, and NLP are all treatments that rely on the commitment and motivation from both the therapist and the client to get the best results. Part of the treatment occurs in the consulting room and part of the treatment is cognitive reflection or homework. As the client, when you agree to undertake a course of treatment you also agree to engage with the process, complete any homework that you are given, and listen to the CD at appropriate times. It is with commitment and partnership-working that you will see the best results.

Therapy sessions and fees
Each standard session lasts approximately one hour and the fee per session will be previously agreed. Fees are payable at the end of each session by cash or cheque. Cheques are made payable to iTech-Ed Hypnotherapy. You may pay in advance if you wish, should there be a fixed number of therapy sessions. This may be subject to change from time to time, but any change in fees will be agreed between us.

Appointments
You commit to attending the appointments that we make. There are two good reasons for this.

1. Your attendance at the appointment is part of your commitment to the on-going treatment.
2. If you do not cancel with reasonable notice, you have stopped someone else having that appointment.

Cancellation policy
My cancellation policy requires at least 24 hours notice of cancellation by telephone, text, or e-mail. If an appointment is cancelled with less notice, the full session fee will apply.

Arriving late for an appointment
If you are running late, please let me know as soon as possible. I will do my best to make a full session available, but this often depends on appointments subsequent to your booking and so cannot be guaranteed. If your session needs to be curtailed due to your late arrival then the session fee remains payable in full.

Confidentiality
In order to ensure continued best practice, I work as a solution-focused clinical supervisor. During supervision, it may be necessary to review your treatment, but any reference that could allow you to be identified is removed. Everything you say will be treated in the strictest confidence with the following exceptions:

• Self-harm: I may need to contact your GP if it appears that you are suicidal or intend to carry out serious self-harm.
• Abuse or injury to a minor: I am legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information to me.

Standards of behaviour
I undertake to treat you with respect and not to abuse the trust you put in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging either to me or any other person. You agree not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.

Complaints

Click here to see our complaints policy.